Terms & Conditions

July 2018

Thank you for visiting our website www.nestlewatersegypt.com. We hope you find useful information about the products of Nestlé Waters Egypt S.A.E. and other supplies and services.

1. This website is managed and operated by our representative in Egypt, representing Nestlé Waters Egypt S.A.E. (hereinafter referred to as "Nestlé," "we"), with its official headquarters located at Cairo Complex Building No. 5, Ankara Street, Sheraton, Nasr City, Cairo.
2. By placing an order online, you agree to comply with these terms and conditions ("Terms and Conditions"), which apply to all products of Nestlé Waters Egypt S.A.E. and other supplies and services (collectively referred to as "Products") advertised on this website www.nestlewatersegypt.com ("Website").
3. By accessing, browsing, and using our Website and submitting an "Order," you acknowledge that you have read, understood, and fully agreed to these Terms and Conditions, which may be amended by us from time to time in accordance with the law.
4. By submitting an "Order" through our Website, you confirm that you have the legal capacity to enter into binding agreements.
5. An "Order" submitted through this Website constitutes an offer, and we will confirm acceptance (if applicable), except in cases of force majeure, unavailability of the product, or if the order violates Nestlé's operating rules.

Copyright and Intellectual Property Rights

1. The entire content of the Website, including but not limited to texts, trademarks, logos, graphics, images, video files, audio files, music, structure, designs, technical expertise, and technologies used, as well as the Products and procedures, are the property of Nestlé or its parent company Nestlé S.A., or Société des Produits Nestlé S.A., or Nestlé Group subsidiaries, or are used with permission from the rights holders. Therefore, they are subject to copyright, trademark rights, patents, and other industrial intellectual property rights under applicable laws.
2. No content of our Website may be interpreted as a license or authorization for you to use any of its contents or components.

Pricing and Payment Methods

1. Product prices on this Website are indicated in local currency.
2. Delivery is an integral part of the product offerings (which means delivery is free).
3. Payment for products displayed on the site can be made in cash upon delivery or by credit/debit cards. We accept online payment using Visa and Mastercard in Egyptian pounds. Credit/debit card details will not be stored, sold, shared, or rented to any third party.
4. The customer bears full legal responsibility for the accuracy of their data, address, email, and ownership of the credit or debit card used in the purchase and payment process, or any errors or violations, without any liability on the part of Nestlé.

Delivery

1. Delivery will be made to the address provided during your registration on the site, provided we have distribution vehicles in that area. If the address is outside the delivery coverage area, the order will not be delivered, and the customer will be notified of the cancellation, and the amount will be refunded if paid by credit/debit cards.
2. The customer is fully responsible for ensuring their presence to receive the ordered products. If they are not present at the delivery address, the customer will be contacted to schedule another delivery time.
3. Our various products are subject to prevailing market conditions. If any of our products are unavailable, this will be indicated on our Website and/or you will be notified via our hotline as soon as possible.
4. If the product order is accepted, we will ensure that the products are sent within 3-5 business days.
5. If the customer does not respond to the company to confirm the order, the order will be automatically cancelled within 10 business days.
6. The company has the right to cancel the order if the customer does not meet the offer conditions according to Nestlé's sales policies (for example, if the offer is for new customers only and the customer is an existing one at the time of the offer request).

Ownership and Responsibility of Products

1. The products are subject to our absolute ownership until full payment has been made to the company.
2. The customer is responsible for the products as soon as they are delivered correctly and appropriately, regardless of payment procedures.

Return, Refund, and After-Sales Policy

1. You should inspect the products thoroughly upon receipt. You must notify us of any defects, damages, or issues with the delivered product on the same day of receipt through the following means:
   • Call our hotline at 19800 from 9 AM to 5 PM, Saturday to Thursday, or
   • Email us at customercare@eg.nestle-waters.com, or
   • WhatsApp us at 0020219800 or 00201101019800
2. The defective product must be returned in its original packaging (if available).
3. Any defective or damaged product will be replaced with a similar product. If the defective product cannot be replaced, the amount paid will be refunded within thirty (30) days from the date of notification.
4. If payment was made by credit/debit card, the amount will be refunded to the same card within thirty (30) days from the notification date.
5. Electronic coupons cannot be exchanged or refunded if at least one coupon has been used or redeemed.
6. If an offer includes multiple products like a package, a single product from the bundle cannot be returned separately. The entire offer must be returned together, Additionally, if any product within the offer has been used, the return will not be accepted.
7. The consumer has the right to request an exchange or a refund within 14 days from the date of receiving the product, provided that the product is not defective due to manufacturing. However, the product must be in its original condition as received at the time of purchase (i.e., unopened and unused).

Order Changes

To change your orders, please contact our call center at 19800 from 9 AM to 5 PM, Saturday to Thursday, or email us at customercare@eg.nestle-waters.com, or send a message via WhatsApp at 0020219800 or 00201101019800

Warranty

1. Water coolers purchased from Nestlé are guaranteed against manufacturing defects for twelve (12) months from the date of purchase.
2. Compressors for coolers purchased from Nestlé are guaranteed for twenty-four (24) months from the date of purchase.

Cookies Policy and Privacy Policy

1. The Cookies Policy applies to this Website. Please read the Cookies Policy carefully.
2. When you register on the website, you will receive a password. You are responsible for keeping this password confidential and are fully responsible for all product orders made online, as well as all information you provide us using email and your password. You must notify us immediately in case of unauthorized access to your email and/or password or any other breach.
3. Any personal data or information you send online to our Website will be protected by us and handled according to Nestlé's applicable data privacy policy. Please review the privacy policy carefully before providing us with any personal data or information.

Promotional Offers

The company may offer special promotions or discounts on its products from time to time at its discretion. Nestlé reserves the right to modify, change, suspend, or cancel any of its special, promotional, or competitive offers at any time without prior notice.

General Provisions

1. These terms and conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising concerning these terms and conditions, which cannot be resolved amicably, shall be submitted by either party to the exclusive jurisdiction of the competent courts in Egypt.
2. The company reserves the right to amend these terms and conditions from time to time. You will be subject to the terms and conditions in effect at the time of placing the order, unless specified otherwise by laws or governmental authorities.
3. All notifications should be sent by mail to Nestlé Waters Egypt S.A.E., Cairo Complex Building No. 5, Ankara Street, Sheraton, Nasr City, Cairo, or by email at customercare@eg.nestle-waters.com, or by appropriate means through our Website.
4. This Website is subject to the terms and conditions of Nestlé. Copyright © 2018 Nestlé.
5. The customer bears full legal responsibility for the accuracy of their data, address, email, and ownership of the credit or debit card used in the purchase and payment process, or any errors or violations, without any liability on the part of Nestlé.
6. The official language of these terms and conditions is Arabic, In the event of any discrepancies between the Arabic version and its English translation, the Arabic version shall prevail.
7. Terms and conditions apply in accordance with the laws of the Arab Republic of Egypt.